Refund Policy
At Ecovit, we value your trust and strive to provide the best shopping experience possible. In the unlikely event that you are not satisfied with your purchase, please review our refund policy below:
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Eligibility for Returns:
- We accept returns only if the product is damaged, defective, or does not match the description or photos provided at the time of purchase. Products that are in perfect condition and match the description are not eligible for returns.
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Return Period:
- To qualify for a return, you must contact us and initiate the process within 7 days of receiving the product. Requests made after this period will not be eligible for a return or refund.
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Return Shipping Costs:
- Ecovit covers all shipping costs associated with returning a damaged or incorrect product. Customers will not bear any additional costs for the return process.
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Condition of Returned Items:
- Returned products must be sent back in their original packaging, along with all components and accessories, and should not show signs of use. Items that are not returned in their original condition may be ineligible for a refund.
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Refund Process:
- Once we receive and inspect the returned item, a full refund will be issued to your original payment method. This process typically takes 5-7 business days from the date the return is received.
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No Exclusions:
- All products purchased from Ecovit are covered by this refund policy. There are no exceptions or exclusions, ensuring transparency and fairness for all customers.
We are committed to making the return process as simple and hassle-free as possible. If you have any questions or need further assistance with a return, please do not hesitate to contact our customer support team. Thank you for choosing Ecovit!
